AI Phone Assistant for E-Commerce
Your store, always available
- QuestionsAnswers questionswith your business info
- AppointmentsBooks appointmentsand handles routine requests
- TransfersHands off to your teamwhen it matters
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Reviews from E-Commerce Businesses
As the store owner, I used to be on call practically around the clock because everyone had my personal cell number and would call me even after 8 p.m. about trivial matters. With fonio, I finally have a real end to my workday again, since the AI assistant professionally screens every call.
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Since we started using fonio, we no longer have to worry about being reachable, because the AI answers every call immediately and handles the initial details. We receive clean transcripts of the conversations and can call back at times that work for us. This makes us appear much more professional to customers, and we no longer miss a single opportunity to close a sale.
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Important information often ended up on illegible scraps of paper, or the voicemail box was simply full. fonio has put an end to the chaos by automatically and digitally recording caller names, callback numbers, and the reason for the call. The data is immediately available to the entire team, which greatly speeds up internal coordination.
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Every day, we were held up by the same standard questions about shipping times or return policies. We've trained fonio so that these questions can now be answered directly over the phone without a human agent having to pick up the call.
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As the store owner, I used to be on call practically around the clock because everyone had my personal cell number and would call me even after 8 p.m. about trivial matters. With fonio, I finally have a real end to my workday again, since the AI assistant professionally screens every call.
Since we started using fonio, we no longer have to worry about being reachable, because the AI answers every call immediately and handles the initial details. We receive clean transcripts of the conversations and can call back at times that work for us. This makes us appear much more professional to customers, and we no longer miss a single opportunity to close a sale.
Important information often ended up on illegible scraps of paper, or the voicemail box was simply full. fonio has put an end to the chaos by automatically and digitally recording caller names, callback numbers, and the reason for the call. The data is immediately available to the entire team, which greatly speeds up internal coordination.
Every day, we were held up by the same standard questions about shipping times or return policies. We've trained fonio so that these questions can now be answered directly over the phone without a human agent having to pick up the call.
What can the AI Phone Assistant do for E-Commerce?
Connects to Your Internal Systems
Thanks to the integration with your internal systems, the AI assistant can answer questions about orders, returns, invoices, deliveries, subscriptions, and product availability. The AI phone assistant for online stores checks availability, return status, and order information in real time and tells the caller right away.
Forwards Calls and Creates Support Tickets
For complex requests, our virtual phone assistant creates a support ticket and forwards the caller to the right contact person. Before forwarding, the AI assistant collects all the necessary caller information and passes it on to the responsible team member. Our AI phone assistant can also recommend additional, relevant products, so upselling and cross-selling work on the phone too.
Creates Call Transcripts
The AI assistant records every call and saves it as a transcript in the dashboard, so you can review it at any time. If needed, the phone assistant emails a summary to the management team. The AI phone assistant also sends invoices and order confirmations to the customer by email.
Advantages of Our AI Phone Assistant for E-Commerce
Fast Response Time
The AI phone assistant for online stores responds fast, which is crucial for long-term customer loyalty. Customers expect an immediate response on the phone with no annoying hold queue, and they want answers and information right away. A fast response time makes an online store look professional and reliable.
24/7 Availability
Our AI phone assistant ensures 24/7 availability for the online store, so customer service is available at night, on weekends, and on holidays too. 24/7 customer service is especially important for online stores, since people shop online around the clock and want to reach support at any time. Constant availability gives online retailers a competitive advantage, since it reduces cart abandonment and cancellations.
Increases Revenue
The AI phone assistant increases revenue for online stores, since it also answers questions outside of working hours. Our virtual phone assistant can advise customers individually, give product recommendations, and clear up last-minute doubts, which increases the conversion rate. Many customers call online retailers because they have problems or questions about a product at checkout. Our assistant handles support 24/7, which lowers the abandonment rate and increases revenue.
Lowers Support Costs
Using our AI phone assistant lowers support costs for online stores, since the AI assistant costs less than hiring a customer service employee. The intelligent assistant makes e-commerce support more cost-efficient: no employees are needed for the customer hotline, there are no training costs, and you don't pay weekend premiums, night shifts, or overtime.
Takes Work off the Support Team
Our AI-powered phone assistant takes work off the support team by automating call handling. With the AI assistant, employees have more time for complex cases that require human judgment and expert knowledge. With our virtual phone assistant, employees have more time for daily business, while the AI handles natural conversations on the phone. This makes customer support noticeably more efficient.
GDPR Compliant
Our AI-based phone assistant for e-commerce is GDPR-compliant, as we rely entirely on EU hosting. Customers' personal data is stored and processed only on servers within the EU. Strong data protection builds customer trust, increases purchase intent, and is a competitive advantage.
Multilingual
Our AI phone assistant for e-commerce is multilingual and can communicate with customers in more than 35 languages. That is especially important for international customer communication. The AI assistant also understands dialects and can switch languages during the call to match the caller. Our AI phone assistant supports German, English, French, Dutch, and many other languages.
Higher Customer Satisfaction
The digital phone assistant increases customer satisfaction for online stores, because customers get help immediately. In e-commerce especially, many questions come up outside of service hours, and the AI phone assistant can provide all the information directly. With personalized conversations, individual advice, and 24/7 availability, customers have a better experience. Unlike human employees, the AI is never stressed, always friendly, and offers consistent service quality.
No Wait Times
With the AI phone assistant for e-commerce, there are no more wait times in phone customer service. The intelligent assistant can handle 15 calls simultaneously, so no calls are missed. Our AI-powered phone assistant's parallel call handling matters most during high call volumes, sales promotions, and the holiday season.
Your assistant, ready to test in 30 seconds
Anyone can get fonio up and running, no coding skills required.
Create AI phone assistants
Select voice, language, and a welcome message.
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Define in-call behavior and post-processing
Set up different call handling and choose how you want to receive the transcripts.
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Let the AI take your phone calls
The AI will be linked to a fonio phone number or your own phone system.
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fonio AI Phone Assistant for E-Commerce
AI assistant for customer communication and greater efficiency
The fonio AI Phone Assistant for e-commerce transforms customer communication and increases the efficiency of your online business. Thanks to modern artificial intelligence, the phone assistant for e-commerce enables personalized customer interactions and reduces the workload of customer service employees.
The AI assistant with intelligent speech processing
With intelligent speech processing, our virtual phone assistant understands the context of the conversation and responds in real time, eliminating waiting times and improving the customer experience for the long term. Beyond better service quality, the fonio AI Phone Assistant offers significant efficiency gains for your e-commerce team.
The AI assistant automates routine tasks
The fonio phone assistant automates routine tasks in customer support, uses resources efficiently, and lets your employees focus on more complex work. Thanks to easy integration into existing systems and the AI's continuous learning, your customer service stays up to date, reliable, and professional around the clock.
How much does the AI phone assistant for online stores cost?
Pricing depends on your call volume: Solo suits up to 20 calls a day, Team up to 100, and Scale covers higher volumes. You’ll find current prices for your region on our pricing page.
For enterprise e-commerce companies, we offer a custom plan. While the virtual phone assistant is an investment, it pays for itself, because in the long run it costs less than additional staff. The AI phone assistant for e-commerce is cheaper than additional support staff and more efficient than conventional telephone systems.
Here's how others use fonio
All customer stories
Scalable call management with fonio
Try fonio.ai and see how our AI phone assistant automates your calls to take the pressure off your team. It's simple, efficient, and works around the clock.
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