AI Phone Assistant for Car Dealerships

Your car dealership, available 24/7

Our AI Phone Assistant for car dealerships uses artificial intelligence and speech recognition to answer every incoming call automatically and make your dealership easier to reach. Our AI Phone Assistant for car dealerships mainly handles customer service calls and the entire appointment scheduling process. The digital phone assistant is always available and holds natural-sounding conversations with callers. With our AI Phone Assistant, calls to your dealership are handled on their own, which noticeably takes work off your team, because employees can focus again on sales conversations and on customers in the showroom. An AI Phone Assistant in the automotive industry makes sure customer inquiries are answered reliably and processed efficiently around the clock. The AI-supported phone assistant speeds up service processes and increases customer satisfaction, which strengthens your dealership's reputation.
  • Questions
  • Appointments
  • Transfers
  • MAHLE
  • YorPower
  • Holcim
  • Volkswagen
  • Magnum

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Reviews from car dealerships

Between 8 and 11 a.m., it used to be chaos here. fonio now answers 90% of calls. If a customer has a really strong accent, it sometimes stumbles, but at least I can finally finish writing up a repair order without the phone ringing every two minutes.

Lukas Novak
Lukas NovakService Advisor

40% of our emergencies used to land on voicemail after 6 p.m., and nobody ever called those customers back. Now fonio handles them right away. Entering our price list was really quick, too.

Marek Kowalski
Marek KowalskiService Manager

I don't answer my phone during test drives. fonio collects the details and emails me a clear summary. If you listen closely, you can still tell it's an AI, but customers don't care.

Alba Ferrero
Alba FerreroSales Manager

fonio even connected to our 20-year-old DMS.

Soren Lundgren
Soren LundgrenIT Manager

What can the AI Phone Assistant do for car dealerships?

Maximizes availability

The AI Phone Assistant for car dealerships can answer all calls on its own, handle customer inquiries in real time, and respond to calls faster. Our AI Phone Assistant for car dealerships answers questions around the clock, for example, about the dealership, specific models, contracts, prices, and services.

Coordinates service appointments

The intelligent assistant for car dealerships understands what callers need, takes service requests and parts orders, and coordinates appointments. The AI Phone Assistant can schedule appointments for test drives, inspections, sales consultations, new or used car purchases, and tire changes.

Connects to your dealer management system

To schedule appointments and answer questions, the AI Phone Assistant is connected to your dealer management system (DMS), your CRM, and the dealership's internal calendar. The AI-based phone assistant asks callers for their contact details and which models they're interested in, so the key information is captured in advance and the responsible employee is well prepared for the appointment.

Ensures service quality

Our AI Phone Assistant for the automotive industry forwards calls to the right service advisor or arranges a callback when a complex request needs a person. After each call, a transcript of the conversation with the AI Phone Assistant is available in the dashboard. A summary is sent by email or text message, so dealership management can review the key details of the call.

Advantages of our AI Phone Assistant for car dealerships

The advantages of our AI Phone Assistant for car dealerships are that your dealership is available around the clock, your team works more efficiently, and appointments are scheduled automatically. The AI Phone Assistant for car dealerships takes work off your staff and eliminates waiting on hold.

Available around the clock

With the AI Phone Assistant, your dealership is available around the clock, because the assistant answers the phone 24/7. With the AI-supported phone assistant, callers can reach your dealership outside opening hours, during vacation periods, and when staff are out sick. The AI Phone Assistant answers calls to the dealership immediately, without additional staffing costs.

Increases efficiency

An AI Phone Assistant makes car dealerships more efficient by handling calls quickly and automatically. With the intelligent phone assistant, callers' questions are answered in real time, internal processes at the dealership run more smoothly, and callback requests are logged and followed up. The AI Phone Assistant increases efficiency, especially in process automation and customer service.

Automatic appointment management

Our AI Phone Assistant manages appointments at car dealerships automatically: it books and reschedules appointments and removes canceled ones from the calendar. The AI Phone Assistant checks availability, service capacity, and the labor time a job needs on its own, then arranges a suitable appointment with the caller. When assigning appointments, the AI takes into account the length of the service, the lifts available at that time, and the number of staff on duty.

Takes the load off your staff

Using an AI Phone Assistant for car dealerships takes the load off your staff, because employees no longer have to answer calls and are interrupted by ringing phones far less often. The AI Phone Assistant lets service advisors and sales teams focus on personal consultations, closing deals, and service at the dealership, which makes the workday less stressful.

No waiting on hold

With the AI Phone Assistant at your dealership, nobody waits on hold. The digital phone assistant takes 15 calls at the same time, so your line is never busy and callers don't have to wait. The AI Phone Assistant answers incoming calls to the dealership immediately and handles the caller's request right away.

High degree of customization

The AI Phone Assistant can be customized to fit your dealership, because you can set up the AI to match your own brand. With our AI Phone Assistant, you can customize the greeting, voice, languages, tone, and style. In the AI Phone Assistant prompt, you define the AI's instructions using templates and your own rules.

GDPR-compliant

Using our AI Phone Assistant for car dealerships is GDPR-compliant, because fonio stores all data securely on servers in the EU. Our terms and conditions include a Data Processing Agreement under the GDPR, which documents the EU-compliant processing of sensitive data. The AI Phone Assistant for the automotive industry only stores the data it really needs and, if required, immediately deletes all stored information.

Improves customer service

The AI Phone Assistant improves customer service in the automotive industry, because the dealership is available 24/7 and callers get a quick, reliable answer to their inquiry. The voice of the AI Phone Assistant for car dealerships sounds friendly and can be personalized to suit your customers. The better the phone service at your dealership, the happier your customers.

Your assistant, ready to test in 30 seconds

Anyone can get fonio up and running, no coding skills required.

01

Create AI phone assistants

Select voice, language, and a welcome message.

02

Define in-call behavior and post-processing

Set up different call handling and choose how you want to receive the transcripts.

03

Let the AI take your phone calls

The AI will be linked to a fonio phone number or your own phone system.

Here's how others use fonio

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FAQ about our AI Phone Assistant for Car Dealerships

Scalable call management with fonio

Try fonio.ai and see how our AI phone assistant automates your calls to take the pressure off your team. It's simple, efficient, and works around the clock.

See fonio in action

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