AI Secretary
Our AI Secretary is a virtual assistant that uses artificial intelligence to provide a professional telephone service for businesses. The AI secretary handles smart call answering and call forwarding around the clock. With the help of automated processes, the AI secretary makes day-to-day office work easier. Fonio's AI secretary answers calls and messages, and asks callers about their requests and understands them. The AI secretary's capabilities include forwarding calls to the appropriate department or person based on the nature of the inquiry. If the appropriate employee does not answer the call, the AI secretary sends an email to that person with the most important information regarding the caller's inquiry. Our AI secretary can be customized to meet the specific needs and requirements of the company. The digital secretary is a reliable solution for all companies that want to reduce personnel costs, are often overburdened, or generally handle a high volume of calls. Our smart AI assistant is easy to use because it doesn't require any in-depth technical knowledge.
What is an AI secretary?
AI-powered secretary
Just like a human secretary, the AI-powered secretary handles incoming calls at companies. After a brief greeting and introduction of the KI secretary, the secretary asks the reason for the call. Depending on the nature of the inquiry, the virtual secretary will transfer the caller to the appropriate department.
Digital Phone Assistant
An AI secretary is an intelligent digital phone assistant that independently handles administrative tasks and provides professional customer service over the phone. An AI secretary answers all calls 24/7, records the nature of the inquiry, and forwards the call to the appropriate staff member.
How does the AI secretary work?
Let AI handle your calls
The AI Secretary works by having the virtual assistant handle all incoming calls, understand them, and then carry out the desired actions. The AI Secretary uses speech recognition to record content, speech understanding to identify requests, and artificial intelligence to make decisions.
Define Behavior and Post-Processing
When setting up the AI secretary, you specify which employees the AI should transfer the caller to for specific inquiries. The appropriate phone numbers and the corresponding reasons for forwarding calls are stored during the implementation of the AI-powered virtual assistant.
No more missed calls
If the employee does not answer the phone, the AI receptionist informs the caller of this and tells them that it will send the employee an email with the request. To send the email, the AI secretary asks for at least the caller's full name and email address.
Seamlessly integrated into your infrastructure
Call forwarding is set up from the company's main number to the AI number so that the AI secretary picks up the phone when it rings. When you use the AI secretary, calls are answered, correctly routed, and forwarded appropriately right from the start.
Benefits of Our AI Secretary
The key benefits of our AI secretary are 24/7 availability, increased productivity through seamless response to inquiries, and reliable call forwarding. Other benefits of our AI secretary include a competitive edge and accurate call documentation. In addition, our AI secretary allows you to sort calls, offers options for automated follow-ups via email or text message, increases customer satisfaction, and is multilingual. All the benefits of our AI secretary are listed in detail below.

Sorting Calls
The Al secretary sorts calls in advance and handles requests based on urgency. With the help of intelligent pre-sorting, important calls are forwarded directly to the right people. Call forwarding ensures that callers are always connected to the appropriate person. If the appropriate staff member is currently unavailable, the Al secretary will send an email to that person, requesting a callback and clearly emphasizing the urgency of the matter.

Multilingual
Our AI secretary is multilingual and can handle calls in foreign languages directly using automatic speech recognition. Fonio's AI secretary speaks more than 35 languages and can switch between them in real time during a conversation, eliminating the need for multilingual staff at the company. The languages available on our AI secretary, among other platforms, include German, English, Portuguese, Italian, and Russian.

Detailed documentation of calls
The AI secretary keeps detailed records of the calls by saving each conversation as a transcript for traceability. If the AI phone assistant is unavailable, it will send the most important information from the call to the appropriate employee via email. When sending an email to the employee, the smart secretary requests key information from the caller (e.g., first name, last name, email address, and the nature of the inquiry). With fonio's AI assistant, you can customize which information is extracted from the conversation.

Competitive Advantage
Our AI secretary gives companies a competitive edge by providing strategic advantages. The speed and responsiveness of call handling, as well as 24/7 availability through the intelligent secretarial service, increase customer satisfaction. Increased efficiency and the conservation of resources through the use of the AI secretary also ensure that companies remain more competitive.

Reliable Forwarding
An AI secretary ensures that calls are reliably routed, as it analyzes and understands the caller's request in real time using powerful language models and intelligent speech recognition technologies. If the AI-powered secretary has understood the caller's request, it takes proactive action and automatically transfers the call to the appropriate staff member. You can easily define forwarding rules for the AI secretary using a prompt.

Increases productivity
Using our AI secretary boosts productivity within the company by saving time and resources at the front desk and reducing personnel costs. The AI-powered virtual receptionist boosts the company's efficiency by allowing employees to focus on their core tasks and answer only the calls that are relevant to them. Companies using fonio report that our AI assistant saves them up to 20 hours per week.

Available 24/7
The AI secretary ensures round-the-clock availability for each company. An AI secretary is available 7 days a week and answers the phone even on holidays, weekends, during lunch breaks, and outside of office hours. The AI Secretary's ongoing support takes the pressure off your team and helps ensure smooth customer interactions.
Customer reviews
The following reviews reflect the feedback from our past customers, who have been very satisfied with our AI secretary.
My assistants save me the equivalent of at least one 30-hour employee. We'll receive the summary by email. Every call is answered; nothing gets lost anymore.
:quality(80))
Fonio enables a call center to be available 24/7 at a fraction of the cost of human labor.
:quality(80))
Schedule appointments, qualify leads, forward them—all fully automated. Seamless integration with our CRM and calendar system. We no longer miss any calls from customers.
:quality(80))
I'm not a developer, but I was still able to create a fully functional AI phone assistant in just over 30 minutes.
:quality(80))
fonio AI Secretary
Scalable call management with fonio
Try fonio.ai and see how our AI phone assistant automates your calls to reduce strain on your team – it's simple, efficient, and around the clock.

:quality(80))
:quality(80))
:quality(80))
:quality(80))
:quality(80))
:quality(80))