ChangelogClick-to-Dial in the fonio Desktop App
You can now automatically start a call from your computer through fonio.
Setup on Mac. Open Fonio, go to Account Settings and set fonio as your default calling app.
Setup on Windows. After installing Fonio, go to Settings, then Apps, then Default apps and select fonio.
Native HubSpot Integration for PBX
Fonio PBX now integrates natively with HubSpot. Inbound and outbound calls, whether handled by a person or an AI agent, can be synced automatically with your HubSpot CRM.
Calls logged on contacts. When a call comes in or goes out, fonio checks whether the phone number exists in HubSpot. If a matching contact is found, the call is logged on that contact, including a call summary where available.
Contacts added to fonio. The matching contact is also added to fonio, so your phone system and your CRM stay connected.
Mobile notifications for chat handovers!
The Fonio mobile app now sends push notifications on human chat assignments!
When your AI agent can't fully handle a conversation, for example with sensitive topics, billing questions, or requests that need human attention, your team gets notified directly on their phones.
You can then jump into the conversation, reply to the customer, send images or other attachments, and continue the chat right from your mobile phone.
Interactive Cards Responses
Your chat agent can now respond with interactive cards instead of only text. Cards can present options with images, descriptions, additional details and clickable buttons.
Your own API endpoints. You can combine interactive cards with your own API endpoints.
Availability. Available on Team plans.
Shared Device Status on PBX Dashboard
Your PBX dashboard now shows your shared devices together with their live status. You can see at a glance whether a device is online and reachable.
"Add to Calendar" Right After Booking
Your scheduling pages now offer an Add to Calendar option directly after booking. Before, this was only possible from the confirmation email or SMS.
IMAP Support for Email Assistant
You can now connect virtually any email provider that supports IMAP to your Email Assistant.
Existing features included. Automatic drafting, replying, labeling and forwarding work with these mailboxes too.
Better Spelling of Key Information
Your voice agents are now better at spelling and speaking out important information. This applies to street names, personal names, phone numbers, dates and other details during conversations.
Live for all agents. The improvements are already live for all your agents, and you don't need to change anything.
Shared Devices for PBX
You can now set up phones that aren't tied to a specific person, for example for warehouses, reception desks or other shared workspaces.
Simple setup. You create a shared device, give it a name and select the outgoing phone number. fonio then provides the login details to connect your phone.
Web Chat Context in Integrations and Actions
You can now use the external context from your web chats in integrations, webhooks and post-conversation actions. Until now, this information could only be passed from your website to your AI agent using setContext.
Any information your website provides. The same works for the current page, the active route or any other information your website provides.
Interactive Responses for Web Chats
Your AI agent in web chat can now offer clickable options directly in the conversation instead of always replying with plain text.
Automatic and configurable. Your AI agent decides on its own when these options make sense, and you can configure when they should be used.
Availability. Available starting from the Team plan.
fonio App Push Notifications from Voice and Chat Agents
Your voice and chat agents can now send push notifications directly to your fonio mobile app. They can notify you without needing to transfer a call or trigger another action.
Notify the right person. If a customer reports an emergency, your agent can send a push notification to the right person on your team.
25 More Languages for Web Chats
Your chatbots now natively support 25 additional languages and regional variations, including Catalan, Cantonese and Bengali.
Conversation Starters for Chatbots
Your chatbot now supports predefined conversation starters.
Up to 5 quick replies. You can configure up to 5 quick-reply options that visitors can click to start a conversation.
Automatic translation. You only need to configure the starters in one language, and the right translation is taken care of for you.
Custom Opening Hours for Call Transfers
You can now define separate timeframes for when call transfers are allowed, instead of relying only on your general opening hours.
Send Attachments in Chats
Attachments in mobile chats. With the fonio mobile app you can now send photos, files and other attachments in chats.
WhatsApp and Web Chat. You can share attachments with customers directly from your phone, in both WhatsApp and Web Chat conversations.
Automatic Call Retries for Outbound Campaigns
Outbound Campaigns can now try a call again if it didn't reach anyone. You can activate this for your campaigns.
Configurable retry rules. You choose when to retry, for example if the line is busy, nobody answers or voicemail picks up. You can also choose whether to retry after the other planned calls or after a specific waiting period.
Calling hours still apply. Retries respect the calling hours you have configured.
Noise Cancellation for AI Calls
Noise cancellation on AI calls. Noise cancellation is now active for all your AI calls.
UK & US English Accents
UK & US English Accents. Your assistant now recognizes UK and US English separately, so callers hear the right accent for their region.
personNumberVariable Added. You can now use personNumber when setting up your assistant's opening message.
Updated Stora Integration
Connect Stora, the self-storage management platform, so your phone assistant and WhatsApp chatbot can check unit availability and booking details during a conversation.
Add it to your assistants, in the assistants tab, under "Integrations"
Fixed: Phone numbers in emails now clickable
Phone Number Links in Emails: Phone numbers in fonio emails now link correctly, so tapping one opens your desktop or phone phone app.
disconnectReasonandaudioLinkVariables Restored: The disconnectReason and audioLink variables are available again for post-call actions.
New US Voices
New US Voices. Two additional voices are now available for US numbers.
KYC Process Can Now Be Restarted. A started KYC process can be cancelled and restarted by a different person.
WhatsApp Display Name Fix. Display name changes made in the Meta Business Manager are now applied correctly.
WhatsApp Human Handover
WhatsApp Human Handover. You can now set your own rules for which topics (like billing or refunds) always get handed over to a human, with your team notified directly in the unified inbox.
Startmessage & Webhook Variable Updates. Changes to contact or extraction fields now update automatically across all templates, instead of causing configuration issues.
Improved Email Delivery.
Reseller Portal: Client Overage. Resellers can now let their clients purchase additional add-ons once they go over their plan limits.
WhatsApp Alerts After Calls
Set up a template message to notify yourself or a team member by WhatsApp after a call.
For example, to flag an urgent request.
Block Contacts
You can now block a contact. If you don't want calls from a number anymore, block it and future calls from that number are stopped.
WhatsApp Post-Call Actions
WhatsApp post-call actions are now available in alpha. Your agent can send you a WhatsApp message after a call, for example a summary of a missed call so you know to call back. This requires verifying your number first and is meant for internal communication, not customer-facing messages. Request early access at support@fonio.ai.
Bookings are now possible from landline calls. Previously these were rejected because a verification SMS couldn't be sent to a landline. Now the booking is confirmed without it.
Contacts are no longer created for landline calls that can be shared by multiple people.
KYC for Outbound Calls
Outbound calls now require KYC (identity verification), a 2-minute process that unlocks outbound calling on fonio numbers. Existing customers have 2 weeks to complete it; new customers must complete it before making outbound calls.
Voicemail Detection
Improved voicemail detection. Outbound calls that reach voicemail or an IVR are now recognized in 2-3 seconds instead of 10+, and no longer get stuck in loops.
Search Tool Improvements
The search tool now live-fetches your configured website URLs for faster, more reliable answers.
New Italian Voices
6 new Italian voices are now available.
Disable Interruptions
You can now disable interruptions entirely, not just for the start message. This helps in loud environments where unwanted interruptions could lead to bad conversations.
Contacts feature UI simplified.
Contacts Company Field
Contacts now include a company field. First name, last name, and company name update automatically from higher-quality sources like typed input or documents, but stop updating once you import a contact via CSV or edit it manually.
New voices for Dutch and Spanish are now available.
WhatsApp Images
WhatsApp agents can now interpret images.
Failed transfer notification emails now include the caller's number.
Contacts
Contacts is rolling out. Fonio now remembers people who previously called or chatted, and uses that context in every future conversation.
The fonio platform is now available in Spanish.
New voices for the US are now available.
Transcription accuracy improvements.
Time slot suggestion fix.
Booking Reminders
Booking reminders for calendars. Callers who book an appointment now receive a reminder ahead of time.
Integration templates now include summary, conversation ID, and conversation link fields.
Spanish voice (Marta) is now available.
WhatsApp conversations now store media, such as images.
Integration for Stora.
Release note (06.06.2026)
WhatsApp Human Takeover. Take over a WhatsApp conversation from the AI directly from the Conversations list.
Calendar: Disable Rescheduling and Cancellation. Prevent callers from rescheduling or deleting appointments via the booking link.
Baserow Integration.
Release note (04.06.2026)
Conditional Start Messages. Set different start messages depending on whether a call is inbound or outbound.
Conversation Flow Improvements for AI-Based Bookings. The flow for booking appointments via AI is smoother and more reliable.
New French Voice.
Layout Improvements. The platform interface has a refreshed layout.
fonio is now available in Dutch!
Mobile Netherlands numbers are now available. Use a Dutch mobile number for your assistant.
The platform is now available in Dutch. The fonio interface can now be used in Dutch.
New Inbox. Calls and chats are now in one place - with filters, tags, audio playback, and full transcripts all accessible from a single view.
New Inbox
New Inbox. Calls and chats are now in one place - with filters, tags, audio playback, full transcripts, and call metadata all accessible from a single view.
Infinite scroll.
Inbox filters. Filter your inbox by agent, conversation type, and more.
Tag picker with inline create and color palette. Create and assign tags directly from the inbox without leaving the view.
Audio player: Listen to call recordings directly in the inbox.
Full transcript view with system events. Read complete call transcripts including system-level events.
Chat message history: View the full message history for chat conversations.
Detail metadata panels. Call and chat details are organized in collapsible side panels.
Partner account switching. Partners can now switch directly into a referred company's account once access has been granted.
Knowledge base UX improvements.
Whatsapp AI Release & Improvements
WhatsApp AI is now available. Your assistant can be used for WhatsApp as well.
Turn Detection Improvements. Your assistant is now better at detecting when a caller has finished speaking.
Cal.com Integration Fixes for Chat Agents.
Google Sheets is now supported
Google Sheets is now supported. You can now read or append rows to Google Sheets before, during and after the call.
Prompting templates for WhatsApp are now available.
Timezone fixed for calendar booking confirmations.
Self-learning Knowledge Base & 2-Factor Authentication
The new knowledge base is now available:
Agents now learn and build up their knowledgebase themselves.
Answers they figured out themselves can be corrected & approved.
Questions they cannot answer will land in your inbox!
2-Factor Authentication is now available for
Team plans
and Partner plans
Release note (12.05.2026)
We now have public API documentation: https://app.fonio.ai/api/docs
New integrations are live
eTermin
n8n
make
Airtable
Slack
You can now define user-based call transfers with availability checks and notification email on absence.
The phone number automatically updates depending on the user.
2 Factor Authentication is now available.
Release note (08.05.2026)
You can now see the usage on the dashboard based on the subscription cycle instead of the month.
Outbound campaigns now have pagination, search and filters.
New variable & bug fix
New variable
plainTranscriptcan be used as in emails.Bug fix: call transfers or end_calls are no longer announced twice.
New Voice & Booking Window
This is new:
voice for senior people ("Hilde")
calendar booking window (how many days in advance can be booked)
fonio Scheduler
What you can do with the fonio Scheduler:
Directly integrate your Microsoft / Google Calendar
Booking links so others can schedule an appointment with you based on your availability.
Custom fields filled by AI
Shared calendar fields
Big improvements in language switching
Our AI Assistant can handle calls in more than one language much better and switch between them more quickly.
Updates: Turn detection, guardrails and live moderation
New version of turn detection with higher patience during dictations.
Better guardrails and live moderation.
Update: lower latency and higher intelligence
New LLM model brings lower latency and higher intelligence.
Parallel Tool Execution disabled to prevent issues with long running tool calls.
New: Integrations page
In the left menu you can now see the integrations page. Here you can place integration wishes.
Change platform language
The fonio user interface is now also available in English.
You can find the setting under: Account → Language
Improved recognition for short and unclear responses.
Significant improvement in recognizing short answers and asking follow-up questions when the caller's answers are unclear.
New international numbers
Fonio numbers are now available in three additional countries:
🇮🇹 Italy (+39 0473)
🇫🇷 France (+33 9)
🇬🇧 United Kingdom (+44 33)
Change payment method & billing address
From now on, you can easily adjust your payment method and billing address yourself.
Go to: Payments → Payment methods → Open payment portal
Translation of static messages & prompt templates
Static messages (‘Is anyone still there?’ or ‘The maximum call duration has been reached’) are now translated into the current language.
Prompt templates are now translated into the current language of the assistant when inserted.
Duplicate post-processing & multiple assistants
Tools and post-processing can now be duplicated.
An assistant can now have multiple telephone numbers. Ideal for scenarios in which the same assistant needs to be reachable in different countries (PS: we now also have Swiss numbers!).
A number can now be assigned to different assistants for inbound/outbound calls. Perfect for use cases where a callback on an outbound call should be handled significantly differently (our Handlebars logic can be used for small differences).
Add technical terms + new country codes
With the specialized terms feature, terms that are normally not found in dictionaries (e.g.: product names, street names, employee names, …) or words that are important can be added to the recognition.
Specialized terms can be set up under: Technical > Audio > Specialized terms.
Further: Swiss and Polish numbers are now available for all accounts.
Scalable call management with fonio.
Try fonio.ai and see how our AI phone assistant automates your calls to take the pressure off your team. It's simple, efficient, and works around the clock.