AI Phone Assistant for Restaurants

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Our AI Phone Assistant for restaurants automatically answers, forwards, or directly responds to calls from guests, suppliers, and delivery services. The AI phone assistant for restaurants handles reservation requests over the phone around the clock, reliably takes to-go and catering orders, and professionally answers frequently asked questions about opening hours, the menu, and availability. Fonio's AI-based phone assistant improves telephone communication with guests and reduces the workload for restaurant staff. Our AI Phone Assistant for restaurants eliminates missed calls during busy service hours, optimizes guest communication with natural conversation, and ensures a calmer atmosphere in the kitchen and front of house. With the use of AI-supported phone assistance for restaurants, staff can focus on serving guests on-site. The digital assistant takes care of time-consuming standard tasks on the phone. Thanks to the smart AI Phone Assistant, telephone-based guest service is significantly improved.

10.000+ Klanten
  • TBAuctions / Troostwijk
  • Vodafone (VodafoneZiggo)
  • Labour Power Company
  • SmartSpotter
  • Black Label Hotels
  • Kroon Energie
  • Volkswagen
  • Brita
  • Magnum

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Reviews from Restaurants

As the owner, I used to be on call practically around the clock because everyone had my personal cell phone number and would call me even after 8 p.m. for trivial matters. With fonio, I finally have a real end to my workday again, since the AI assistant professionally screens all calls.

Lars Sorenson
Lars SorensonOwner

Since we started using fonio, we no longer have to worry about being reachable, because the AI answers every call immediately and handles the initial details. We receive clean transcripts of the conversations and can call back at specific times when we have the time. This makes us appear much more professional to guests, and we no longer miss a single reservation or catering inquiry.

Livia Bianchi
Livia BianchiMarketing Manager

Important information often ended up on illegible scraps of paper, or the voicemail box was simply full. fonio has put an end to the chaos by automatically and digitally recording caller names, callback numbers, and the reason for the call. The data is immediately available to the entire team, which greatly speeds up internal coordination.

Arvid Lindgren
Arvid LindgrenOperations Manager

Every day, we were held up by the same standard questions about opening hours or table availability. We've trained fonio so these questions can now be answered directly over the phone without a team member having to pick up the call.

Sloane de Vries
Sloane de VriesGuest Services Manager

What can the AI Phone Assistant do for Restaurants?

Answering Calls Around the Clock

The AI phone assistant automatically answers the phone and takes down the caller's request. It is available 24/7, with no restrictions due to opening hours or staff availability. An AI phone assistant can answer calls at any time of day on weekdays, weekends, and holidays.

Taking Reservations

The AI phone assistant can fully handle incoming reservation requests for restaurants. It collects the guest's name, headcount, date, and time, checks availability in real time, and confirms the reservation directly with the caller, without a team member having to pick up the phone.

Taking Orders

The AI phone assistant takes to-go and phone-in orders directly from callers. It walks guests through the menu, confirms their order, and forwards it to the kitchen or point-of-sale system so staff can focus on service instead of the phone.

Answering Questions

The AI phone assistant answers the caller's questions about the restaurant, such as allergens, current dishes and drinks on offer, opening hours, prices, and on-site parking. Answering these recurring guest questions relieves restaurant staff of routine inquiries.

Forwarding Complex Requests

Our AI phone assistant forwards complex requests to restaurant staff. Complex requests at a restaurant include complaints, catering inquiries, or planning large events such as company holiday parties or birthday celebrations. The option to connect with a staff member is important for quality assurance and guest satisfaction.

Benefits of Our AI Phone Assistant for Restaurants

The benefits of our AI phone assistant for restaurants include the automation of reservations and orders, the intelligent voicemail system, and live web search. Other advantages include better guest retention, more revenue, and multilingual support for international guests. All the essential benefits of our AI Phone Assistant for restaurants are listed in detail below.

Automated Reservation Management

Our AI phone assistant handles automated reservation management for restaurants, without staff having to pick up the phone. Using the smart phone assistant avoids mistakes like double bookings and means reservations never fall through the cracks. Accepting reservations 24/7 through the AI-powered phone assistant is especially helpful outside opening hours and during peak times at the restaurant.

Improved Service Quality

Implementing the AI phone assistant improves service quality, since guests are served on the phone instantly and without being put on hold. With the virtual phone assistant, the restaurant is reachable around the clock, guests experience friendly, consistent communication on every call, and their standard questions about the restaurant, café, or catering service are answered right away. The higher service quality leaves a professional impression.

Takes Load Off the Service Team

Using our AI phone assistant for restaurants takes the load off the service team, since staff are no longer constantly interrupted by phone calls. Restaurant staff have more time to serve guests while the smart phone assistant takes care of answering the phone. The AI phone assistant creates a pleasant atmosphere without a constantly ringing phone, keeping the focus on the guests on-site.

Increased Availability

Our AI phone assistant increases availability for the restaurant, since it's available around the clock. The high availability from the smart phone assistant is especially important outside regular opening hours, when guests want to book a table or catering early in the morning, late at night, or on holidays. With the AI phone assistant, more inquiries are answered and more reservations get made.

Better Guest Retention

The AI phone assistant for restaurants creates better guest retention, since fast and reliable communication builds trust. Our AI-based phone assistant can give personalized answers to returning guests and send reservation confirmations by SMS to improve the guest experience. Consistently professional guest communication on the phone increases the chance that guests return to the restaurant or recommend the catering service.

More Revenue

Implementing our AI phone assistant brings more revenue for the restaurant, since more answered calls mean more reservations. While the smart phone assistant drives more revenue, staff have more time for the guests on-site. Our AI-based phone assistant is capable of upselling and sending confirmations by SMS, both of which impact the revenue of the restaurant, café, or catering service.

Connects with Internal Systems

The AI phone assistant can be connected with internal systems such as kitchen management software, the restaurant management system (RMS), the point-of-sale system (POS), or the reservation system. Thanks to this connection with internal systems, the AI-powered phone assistant can, for example, check real-time table availability, hold personalized conversations with guests, and create reservations.

Speaks Multiple Languages

Our AI phone assistant for restaurants speaks multiple languages, such as German, English, Polish, and Dutch. The multilingual virtual phone assistant especially helps tourists and international guests make reservations. The AI phone assistant serves international guests smoothly and makes sure there are no language barriers when contacting the restaurant. With the smart phone assistant, the restaurant reaches a larger audience.

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fonio AI phone assistant for restaurants / the catering industry

AI assistant for efficient communication with guests.

The fonio AI telephone assistant for restaurants and the hospitality industry specializes in efficient communication with guests over the phone. Restaurants benefit from a solution that is always available, takes reservations, and automatically answers frequently asked questions.

The AI assistant with advanced speech processing.

Utilizing state-of-the-art speech processing, fonio's intelligent phone assistant understands natural language precisely, making it ideally suited to the challenges of the hospitality industry. The fonio AI phone assistant for restaurants and the food service sector is characterized by its industry-specific optimization and seamless integration into existing workflows and systems.

How much does an AI phone assistant cost for restaurants?

The AI telephone assistant for restaurants costs €99 or €299 per month, depending on your daily call volume. For restaurants receiving up to 20 calls per day, we recommend the Solo package for €99. If your restaurant receives up to 100 calls per day, you should choose our Team package for €299.

The Solo package for our virtual telephone assistant includes 1,000 free minutes per month; each additional minute costs €0.15. The Team package for the AI telephone assistant for restaurants includes 3,000 free minutes per month, after which each additional minute costs €0.12. For restaurants and other food service establishments receiving more than 100 calls per day, we will calculate the price individually.

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